Last Updated: July 14, 2026
This Return and Refund Policy applies to all services purchased from CallAutomateAI through CallAutomateAI.com or through an approved custom order.
By purchasing a service, you acknowledge and agree to this policy.
1. Digital and Custom Services
CallAutomateAI provides customised digital and virtual services, including AI voice agent setup, call-flow development, automation configuration, integrations, testing, deployment, and optimisation.
Because our work is created specifically for each client and may begin shortly after payment, our services cannot be physically returned.
2. All Purchases Are Final
All setup plan purchases, custom service payments, monthly Care & Optimization Plan payments, add-ons, upgrades, and additional service charges are final and non-refundable once processed.
We do not provide refunds because of:
- A change of mind
- Accidental purchase of the wrong plan
- Failure to provide required project information
- Delayed client feedback or approval
- A decision not to use the completed service
- Lower-than-expected sales, leads, appointments, or conversions
- Third-party platform limitations or outages
- Requests outside the original project scope
- Failure to comply with calling or consent requirements
- Cancellation after work has started
Clients should carefully review the selected plan, included features, call limits, pricing, and service requirements before purchasing.
3. Unlimited Revisions
Instead of refunds, we provide unlimited revisions within the original agreed project scope.
Eligible revisions may include reasonable changes to:
- Call scripts and greetings
- Prompts and knowledge-base responses
- Routing instructions
- Appointment-booking logic
- Existing call workflows
- Included integrations
- Voice-agent responses
Unlimited revisions do not include:
- A completely new project
- A different campaign or business
- Additional workflows beyond the purchased plan
- Additional languages not included in the plan
- New third-party integrations
- Increased call-volume allowances
- Features or services not included in the original order
Out-of-scope requests may require an additional payment.
4. Delivery Period
Our usual estimated delivery period is 7 to 14 days after we receive:
- Full payment
- Complete project requirements
- Required scripts and business information
- Necessary integration access
- Timely client responses and approvals
Delivery may take longer where a project involves complex workflows, multiple integrations, additional languages, revision requests, third-party delays, or incomplete information.
A reasonable delivery delay does not automatically qualify an order for a refund.
5. Project Cancellation
You may request cancellation by contacting us. However, cancellation does not create a right to a refund after payment has been processed or work has started.
Where work has not started, we may review a cancellation request at our sole discretion. Approval is not guaranteed unless required by applicable law.
6. Monthly Care & Optimization Plans
Monthly Care & Optimization Plan payments are non-refundable for billing periods that have already started.
You may request cancellation before the next renewal date to prevent future charges. Cancellation does not result in a refund or credit for the current billing period.
Any work completed or scheduled during the paid billing period remains subject to the agreed plan scope.
7. Duplicate or Incorrect Charges
If you believe you were charged twice for the same order or charged an incorrect amount, contact us as soon as possible.
After verification, an accidental duplicate or incorrect charge may be corrected or refunded to the original payment method.
This does not apply to separate authorised orders, upgrades, recurring payments, add-ons, or additional services.
8. Failure to Deliver the Purchased Service
If CallAutomateAI is unable to provide the purchased service and no reasonable alternative can be agreed upon, we may offer an appropriate resolution, service credit, or refund at our discretion or where required by applicable law.
This does not apply where delivery is prevented by:
- Missing client information
- Failure to provide required access
- Client inactivity or non-response
- Unlawful or prohibited intended use
- Third-party account restrictions
- Failure to pay third-party costs
- Changes requested outside the purchased scope
9. Chargebacks and Payment Disputes
Before starting a chargeback or payment dispute, you agree to contact us and provide a reasonable opportunity to investigate and resolve the issue.
Submitting a false, fraudulent, or unauthorised chargeback after services have been delivered may result in service suspension, account termination, recovery action, and submission of relevant order records to the payment provider.
10. Mandatory Consumer Rights
Nothing in this policy is intended to remove or restrict any refund, cancellation, or consumer right that cannot legally be excluded under the laws applicable to your purchase.
Where mandatory law provides a right that conflicts with this policy, the mandatory legal requirement will apply.
11. How to Contact Us
Refund, billing, cancellation, or order-related requests should include your name, email address, order details, payment date, and a clear explanation of the issue.
Order-Related Enquiries: order@callautomateai.com
Customer Support: support@callautomateai.com
General Enquiries: contact@callautomateai.com
Live chat support is also available through our website.
Website: CallAutomateAI.com
Business Name: CallAutomateAI