Privacy Policy

Last Updated: July 14, 2026

This Privacy Policy explains how CallAutomateAI (“we,” “us,” or “our”) collects, uses, stores, and shares information when you visit CallAutomateAI.com, contact us, purchase a service, use live chat, or work with us on an AI voice automation project.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Information You Provide

  • Full name
  • Business or company name
  • Email address
  • Telephone number
  • Billing and order information
  • Service requirements
  • Call-flow instructions
  • Scripts, FAQs, knowledge-base content, and business information
  • CRM, calendar, or integration details
  • Messages sent through forms, email, or live chat
  • Feedback, revision requests, and support enquiries

Payment Information

Payments may be processed by third-party payment providers. We generally do not directly store complete payment card numbers or banking credentials.

Payment providers may collect billing information, payment details, transaction identifiers, and fraud-prevention data according to their own privacy policies.

Technical and Usage Information

When you visit our website, we may automatically collect:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages visited
  • Referring website
  • Date and time of access
  • General location based on IP address
  • Website interactions and performance information
  • Cookie and analytics data

AI Calling and Project Data

When providing AI voice agent services, we or our service providers may process:

  • Caller and recipient telephone numbers
  • Call dates, times, and durations
  • Call recordings
  • Call transcripts
  • Appointment information
  • Call outcomes and routing information
  • Lead qualification details
  • Customer feedback
  • Conversation summaries
  • Quality scores and performance analytics

The exact information processed depends on the services and integrations selected by the client.

2. How We Use Information

We may use collected information to:

  • Respond to enquiries
  • Provide quotes and service recommendations
  • Process and manage orders
  • Design, configure, test, and deploy AI voice agents
  • Create call flows, scripts, routing rules, and integrations
  • Provide appointment booking and calendar synchronisation
  • Deliver customer support and live chat
  • Complete revisions and optimisation requests
  • Generate call reports, transcripts, and performance analytics
  • Maintain website security and prevent fraud
  • Improve our website and services
  • Send service, billing, order, and account communications
  • Comply with legal obligations
  • Enforce our agreements and protect our rights

We may send promotional communications where permitted by law. You may unsubscribe from marketing emails using the unsubscribe option provided or by contacting us.

3. Legal Grounds for Processing

Where applicable law requires a legal basis, we may process personal information based on:

  • Performance of a contract or steps requested before entering a contract
  • Your consent
  • Our legitimate business interests
  • Compliance with legal obligations
  • Protection of legal rights, safety, and security

Where processing relies on consent, you may withdraw that consent, subject to legal and contractual limitations.

4. Client-Provided Calling Data

Clients may provide contact lists, customer information, scripts, call recordings, or other data for use in AI calling campaigns.

The client is responsible for ensuring that:

  • The information was lawfully collected
  • Appropriate permissions and consents were obtained
  • The intended calls are legally permitted
  • Required notices and disclosures are provided
  • Do Not Call and opt-out requests are respected
  • Call recording and transcription requirements are followed
  • The data supplied to us is accurate and relevant

For client-provided calling data, CallAutomateAI may act as a service provider or data processor on behalf of the client, depending on the applicable arrangement and law.

5. How We Share Information

We may share information with trusted third parties where reasonably necessary to operate our business and provide services, including:

  • AI voice technology providers
  • Telephony and call-routing providers
  • Cloud hosting providers
  • CRM and calendar platforms
  • Payment processors
  • Email and communication providers
  • Live chat providers
  • Website analytics providers
  • Security and fraud-prevention providers
  • Contractors involved in service delivery
  • Legal, accounting, and professional advisers

We may also disclose information where required by law, court order, regulatory request, or to protect our rights, users, business, or the public.

6. Sale of Personal Information

We do not sell personal information in exchange for money.

Some analytics or advertising technologies may be treated as “sharing” or targeted advertising under certain privacy laws. Where required, users may be provided with cookie controls or other methods to opt out.

7. Cookies and Tracking Technologies

We may use cookies and similar technologies to:

  • Operate essential website features
  • Store user preferences
  • Maintain live chat sessions
  • Analyse website traffic
  • Measure website performance
  • Support security and fraud prevention
  • Understand marketing effectiveness

For further information, please review our Cookies Policy.

8. Call Recording and Transcription

Some AI voice services may include call recording, transcription, monitoring, or conversation analysis.

The client is responsible for notifying callers and obtaining consent where required. CallAutomateAI does not guarantee that recording or disclosure requirements are the same in every country, state, or jurisdiction.

Clients should not use our services to collect unnecessary sensitive information through automated calls.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including service delivery, customer support, accounting, security, dispute resolution, and legal compliance.

Retention periods may vary depending on:

  • The type of information
  • The services purchased
  • Client instructions
  • Third-party platform settings
  • Legal and contractual requirements
  • Whether an active dispute or support request exists

Call recordings, transcripts, and project data may be deleted, anonymised, or returned after the relevant service period, subject to the agreed service arrangement and third-party platform capabilities.

10. Data Security

We use reasonable administrative, technical, and organisational measures designed to protect personal information against unauthorised access, misuse, alteration, loss, or disclosure.

However, no website, telecommunications system, cloud platform, or internet transmission method can be guaranteed to be completely secure. You provide information and use our services at your own reasonable risk.

11. International Data Transfers

Our service providers may operate in different countries. As a result, information may be processed or stored outside the country where you live or operate.

Where required, we take reasonable steps to use appropriate safeguards for international transfers. However, privacy laws and protections may differ between jurisdictions.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Restrict or object to certain processing
  • Withdraw consent
  • Request a portable copy of information
  • Opt out of certain marketing communications
  • Opt out of certain data sharing or targeted advertising
  • Submit a complaint to an applicable data protection authority

These rights may be subject to exceptions, identity verification, legal retention obligations, and the nature of our relationship with you. Privacy laws such as the GDPR and CCPA provide qualifying individuals with specific rights over their personal information.

To submit a privacy request, contact us using the details below. Please describe your request clearly and provide sufficient information to allow us to verify your identity.

13. Children’s Privacy

Our website and services are intended for businesses and adults capable of entering into legally binding agreements.

We do not knowingly collect personal information directly from children. If you believe a child has provided personal information through our website, please contact us so we can review and, where appropriate, remove it.

14. Third-Party Websites and Integrations

Our website and services may contain links to or integrate with third-party platforms.

We are not responsible for the privacy, security, availability, or data-handling practices of third parties. You should review their privacy policies before providing information or enabling an integration.

15. Business Transfers

If CallAutomateAI is involved in a merger, acquisition, sale, restructuring, financing, or transfer of business assets, information may be disclosed or transferred as part of that transaction, subject to applicable law.

16. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technologies, providers, or legal obligations change.

Any revised version will be posted on this page with an updated “Last Updated” date. Continued use of the website or services after an update constitutes acknowledgement of the revised policy.

17. Contact Us

For privacy questions, requests, or concerns, please contact:

General Enquiries: contact@callautomateai.com
Customer Support: support@callautomateai.com
Order-Related Enquiries: order@callautomateai.com

Live chat support is also available through our website.

Website: CallAutomateAI.com
Business Name: CallAutomateAI