Delivery Policy

Last Updated: July 14, 2026

This Delivery Policy explains how services purchased from CallAutomateAI are prepared, reviewed, and delivered.

By placing an order through CallAutomateAI.com or an approved custom order, you agree to this policy.

1. Digital Service Delivery

CallAutomateAI provides digital and virtual services only. No physical products are shipped.

Service delivery may include:

  • AI voice agent configuration
  • Inbound and outbound call workflows
  • Call scripts and response logic
  • Appointment-booking automation
  • Smart routing and lead qualification
  • CRM or calendar integrations
  • Multilingual voice setup
  • Testing, revisions, and deployment
  • Reporting or optimisation services

Delivery is completed electronically through email, live chat, shared access, account configuration, platform deployment, or another agreed digital method.

2. Standard Delivery Time

Our standard estimated delivery period is 7 to 14 days.

The delivery period begins after we have received:

  • Full payment
  • Complete project requirements
  • Business information and approved content
  • Scripts, FAQs, and routing instructions
  • Required login or integration access
  • Any necessary client approvals

Clearly stating an agreed delivery period helps ensure that both parties understand when the service is expected to be completed.

3. Plan-Specific Estimates

Some plans may display faster estimated deployment times, such as five or seven business days.

These shorter timelines apply only where:

  • All required information is submitted promptly
  • The project remains within the selected plan
  • No complex or unsupported integration is required
  • Client feedback and approvals are provided without delay
  • No third-party platform issue affects deployment

Unless expressly guaranteed in writing, all displayed delivery times are estimates rather than fixed deadlines.

4. Client Information Required

To begin and complete delivery, clients may be required to provide:

  • Business name and contact information
  • Call purpose and intended audience
  • Approved scripts and greetings
  • Service details and frequently asked questions
  • Routing and escalation rules
  • Booking availability
  • CRM or calendar access
  • Contact lists, where applicable
  • Required compliance statements
  • Voice, language, and workflow preferences

Incomplete or inaccurate information may delay the project.

5. Client Response Delays

The delivery timeline may be paused if we are waiting for:

  • Missing content or account access
  • Feedback or revision instructions
  • Script approval
  • Test-call approval
  • Integration authorisation
  • Answers to project-related questions

Time spent waiting for the client will not be counted as part of the active delivery period.

6. Revisions and Delivery

We provide unlimited revisions within the original agreed project scope.

Revision requests may extend the final completion date, particularly where:

  • Multiple revisions are submitted separately
  • Previously approved content is changed
  • New workflows or requirements are introduced
  • Additional integrations or languages are requested
  • Substantial changes are requested after testing

A project may be considered initially delivered once the agreed first working version has been provided for review.

Final delivery occurs after agreed in-scope revisions and deployment are completed.

7. Third-Party Integrations

Some projects depend on third-party services, including:

  • Telephony providers
  • AI voice platforms
  • CRM systems
  • Calendar providers
  • Hosting services
  • Email platforms
  • Analytics tools
  • Payment or communication services

Delivery may be delayed by third-party account approval, outages, API restrictions, technical changes, usage limits, or unavailable access.

CallAutomateAI is not responsible for delays caused solely by third-party services or platforms.

8. Delivery Confirmation

A service may be considered delivered when one or more of the following occurs:

  • The AI voice agent is deployed
  • Access details are provided
  • The configured workflow is made available
  • A test version is shared for review
  • The integration is activated
  • Final files or documentation are sent
  • The client confirms acceptance
  • The client begins using the completed service

Failure to respond after delivery does not mean that the service was not delivered.

9. Scope Changes

Requests outside the purchased plan or original project scope may require:

  • A revised delivery timeline
  • Additional payment
  • A plan upgrade
  • A separate custom order

We will notify the client where a request is considered outside the agreed scope.

10. Delayed Delivery

Delivery may be delayed by circumstances including:

  • Complex technical requirements
  • Client-requested changes
  • Missing or incorrect information
  • Third-party outages
  • Platform approval delays
  • Security checks
  • Legal or compliance concerns
  • Events outside our reasonable control

Where possible, we will communicate material delays through email or live chat.

A reasonable delay does not automatically qualify an order for cancellation or refund.

11. Failure to Provide Required Information

If the client does not provide the required information, access, feedback, or approval for an extended period, we may:

  • Pause the project
  • Reschedule the delivery
  • Mark the project as inactive
  • Close the order after reasonable notice

Payments already made remain subject to our Return and Refund Policy.

12. Care & Optimization Plans

Monthly Care & Optimization Plans are ongoing digital services rather than one-time deliveries.

Depending on the selected plan, delivery may include:

  • Call-flow adjustments
  • Performance reviews
  • Reporting
  • Script improvements
  • Workflow tuning
  • Reasonable ongoing support

Service activities are delivered during the applicable paid billing period.

13. No Physical Shipping

CallAutomateAI does not ship physical products.

Shipping addresses, shipping fees, tracking numbers, physical returns, and delivery couriers are not applicable to our services.

14. Contact Us

For questions about delivery, project status, or order requirements, contact:

Order-Related Enquiries: order@callautomateai.com
Customer Support: support@callautomateai.com
General Enquiries: contact@callautomateai.com

Live chat support is also available through our website.

Website: CallAutomateAI.com
Business Name: CallAutomateAI